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Dear Valuable Customer,

We regret to inform you that your recent order could not be processed due to issues with the payment method you provided. Our system encountered difficulties with the debit or credit card you used for the transaction. We understand the frustration this may cause and apologize for any inconvenience caused. Please find below five possible reasons for the payment failure and their respective solutions:

  • Insufficient Funds: The payment was declined due to insufficient funds in your account. Please ensure that you have enough balance or available credit on your card to cover the purchase amount. You may need to contact your bank to resolve any account limitations.
  • Card Expired: The card you used for the transaction might have expired. Double-check the expiration date on your card and ensure it is still valid. If it has expired, you will need to provide an updated card or contact your bank to renew your existing one.
  • Incorrect Card Details: The payment failed because the card information entered during checkout was incorrect. Please review the card number, expiration date, cardholder name, and CVV code for accuracy. Make sure to enter the details exactly as they appear on the card.
  • Temporary Bank Authorization Issue: There might be a temporary issue with your bank’s authorization process, preventing the transaction from going through. You can try placing the order again after a short period or contact your bank to ensure there are no restrictions on your card.
  • Blocked or Restricted Card: In some cases, banks may block or restrict transactions from certain merchants or online platforms for security reasons. Contact your bank to verify if they have imposed any restrictions on your card. If necessary, request them to allow transactions from our company.

We recommend reviewing the above reasons and taking the appropriate steps to resolve the issue. Once the payment concern has been addressed, you can proceed to place the order again using a valid payment method. If you require any further assistance or have additional questions, please don’t hesitate to reach out to our customer support team, who will be happy to help. Please feel free to WhatsApp or email us.

We apologize for any inconvenience caused and appreciate your understanding in this matter. We value your patronage and look forward to serving you in the future.

Best regards,

Best Social Promotion